Terms & Conditions

Cancellation Policy for Normal Reservations

We know plans can change and we will be happy to assist in rescheduling your table where possible. If you wish to reschedule or adjust your booking before the 24 hours notice period, you may do so via the booking link in your confirmation email.

A minimum notice period of 24 hours is required to cancel a booking or to change the number of guests attending. This request must be submitted in writing via email to: [email protected] or by phone at (02) 9170 4714.

Online changes are not able to be done within 24 hours prior to the booking. Cancellations, no shows or changes to the numbers (20% or more of group size cancelled) within the 24 hours notice period will result in a $20 per person charge made to your nominated credit card.

Please note that we are unable to transfer your booking to another branch internally and kindly request that you book for the right venue or make a new booking for the branch you wish to visit. Wrong venue bookings will be charged as per cancellation or no show fees due to the tables having been reserved for your party.

Please contact us via the [email protected] (office hours: Monday to Friday from 9am to 5pm) or call us at (02) 9170 4714 should you have any queries regarding your booking. Please only contact us during our opening hours. We thank you for your kind understanding.

Private Room Bookings

Please note that a minimum spending is applicable when booking for a private dining room. If you wish to arrange for a private dining room, please make an inquiry here. A deposit will be required to secure your private room booking. This deposit can be used as credit on your reservation date. Any amount exceeding the deposit will need to be settled on the day.

A minimum notice period of 24 hours is required to cancel a private room booking. This request must be submitted in writing via email to: [email protected] or by phone at (02) 9170 4714. The deposit will be fully refunded if the cancellation is made at least 24 hours in advance. If the cancellation occurs within 24 hours of your reservation, the deposit will be forfeited.

Credit Card Surcharge:
Please note a variable surcharge will be applied to all credit and debit card payments.

Sunday & Public Holiday:
Should your reservation fall on a Sunday, a 10% surcharge applies. On public holidays, a 15% surcharge will be added to the total bill.

Exceeding Booking Time Limit:
Please note that there will be a 10% Service Charge on top of the total bill, if the booking exceeds the 2 hour dining time limit. For every hour exceeded, there will be additional 10% Service Charge on top of the total bill.

As for groups of 16 or more that has the 10% Gratuity Fee, an additional 10 Service Charge (10% of total bill excluding Gratuity Fee) will still be added to the total bill along with the Gratuity Fee.

For groups of 20 and above, a pre-order is required at least a week prior to the reservation.

Cancellation Policy for Special Events

We know plans can change, if you wish to cancel or adjust your booking before the 72-hour notice period, you may do so via the booking link in your confirmation email.

A minimum notice period of 72 hours is required to cancel a booking or to change the number of guests attending. This request must be submitted in writing via email to: [email protected]

Online changes are not able to be done within 72 hours prior to the actual day of the event. Cancellations, no shows or changes to the numbers within 72 hours notice period will incur a loss of full deposit made to your nominated credit card. No credits will be given for cancellations, no shows or changes to the numbers within 72 hours notice period.

Please contact us via [email protected] (office hours: Monday to Friday from 9am to 5pm) or (02) 9170 4714 should you have any queries regarding your booking. Please only contact us during our opening hours. We thank you for your kind understanding.

Alcohol & decorum:

Amah by Ho Jiak is a fully licensed venue. We do BYO for wines only for normal dining. Corkage fee is $30 per bottle. It is your responsibility to ensure the orderly conduct of your guests. All beverages are subject to seasonal change.

Credit card surcharge:

Please note a variable surcharge will be applied to all credit and debit card payments.

Terms & Conditions for Special In-House Promotions

Bottomless Brunch & Supper:

  1. Only available for Booking.
  2. Only available Thursday to Saturday from 11.30am – 3.30pm (last seating) and Sunday from 1.30pm – 3.30pm (last seating), Thursday & Friday from 7.30pm – 8pm (last seating), excluding public holidays.
  3. All sittings are 1.5 hours. Last round of drinks, 15 minutes before end of seating.
  4. Non-alcoholic drinks are available for non-drinking guests.
  5. Minimum 2 people and everyone on the table must participate.
  6. Offer is not valid in conjunction with other promotions & vouchers.
  7. A minimum notice period of 48 hours is required to cancel a booking or to change the number of guests attending. This request must be submitted in writing via email at [email protected]
  8. Cancellations, no shows or changes to the numbers within 48 hours notice period will incur loss of full deposit made to your nominated credit card. No credits will be given for cancellations, no shows or changes to the numbers within 48 hours notice period.
  9. Amah by Ho Jiak Management reserves the right to amend these terms & conditions without prior notice.

$5 Beer Tuesday & Sunday:

  1. This offer is valid on every TUESDAY & SUNDAY ONLY (Not applicable on public holidays)
  2. Offer is not valid in conjunction with other promotions & vouchers.
  3. There’s a 10% Surcharge on Sundays.
  4. Amah by Ho Jiak promotes responsible drinking.
  5. Liven & Shopback payments are not applicable to this promotion.
  6. Amah by Ho Jiak reserves the right to amend these terms and conditions without prior notice.

$12 Cocktail Thursday & Sunday:

  1. This offer is valid for Signature Cocktails on every THURSDAY & SUNDAY ONLY (Not applicable on public holidays).
  2. Offer is not valid in conjunction with other promotions & vouchers.
  3. There’s a 10% Surcharge on Sundays.
  4. Amah by Ho Jiak promotes responsible drinking.
  5. Liven & Shopback payments are not applicable to this promotion.
  6. Amah by Ho Jiak reserves the right to amend these terms and conditions without prior notice.

Dim Sum High Tea:

  1. This offer is valid daily from 11.30am to 5pm Monday-Saturday & 1.30pm onwards on Sunday (Last Seating 3.30pm).
  2. All sittings are 2 hours. Last round of drinks, 15 minutes before end of seating.
  3. This reservation is highly recommended to be booked, walk-in is available.
  4. Offer is not valid in conjunction with other promotions & vouchers.
  5. Public Holiday 15% & Sunday 10% surcharges are applicable on total bills.
  6. 10% Gratuity is applicable on total bills for a group of 10+
  7. Liven & Shopback payments are not applicable to this promotion.
  8. Amah by Ho Jiak promotes responsible drinking.
  9. Desserts are assorted depending on availability of the day.
  10. We do not cater to any dietary requirements. We kindly seek your understanding.
  11. Amah by Ho Jiak reserves the right to amend these terms and conditions without prior notice.

$10OFF Coupon for Amah Bar & Cafe:

  1. This $10 OFF coupon is only available for redemption in-store at Amah Bar & Cafe (Amah by Ho Jiak) for selected drinks and desserts for your next visit with us.
  2. We will only accept this voucher in its physical form; digital copies or screenshots will not be accepted for redemption.
  3. This $10 OFF coupon is expired on 30th November 2024. 
  4. This coupon is limited to one per customer per transaction and 1 time use only, split bill is not allowed.
  5. This coupon cannot be combined with other promotions, discounts or offers, e.g. Buy 1 Get 1 Free and unable to be used on NSW Public Holidays.
  6. This coupon is non-transferable and cannot be sold or exchanged for cash.
  7. This coupon has no cash value and will not be replaced if lost or stolen.
  8. Amah by Ho Jiak Management reserves the right to modify or cancel this coupon at any time without prior notice.
Ho Jiak Events & Functions – 15% Credit Back:
  1.  To be eligible for the promotional credit, contact us at [email protected] and put the code HJEVENT15 in the subject line of the email.
  2. The 15% credit will be issued as an E-Voucher after the completion of the event. Note: Please wait for at least 48 hours to receive the E-Voucher.
  3. The E-Voucher can be redeemed on your next Ho Jiak visit, across all locations (Amah by Ho Jiak, Ho Jiak Town Hall, Ho Jiak Haymarket, and Ho Jiak Strathfield).
  4. The 15% credit is calculated based on the total bill, excluding gratuity and any surcharges.
  5. This offer is valid until 31st of December 2024. Subject to availability and may be withdrawn or amended without prior notice.
  6. The E-Voucher is non-transferable, cannot be exchanged for cash, and cannot be extended.
  7. Ho Jiak Group Management reserves the right to amend these Terms & Conditions without prior notice.