Terms and Conditions

Cancellation Policy for Normal Reservations

We know plans can change and we will be happy to assist in rescheduling your table where possible. If you wish to reschedule or adjust your booking before the 24 hour notice period, you may do so via the booking link in your confirmation email.

A minimum notice period of 24 hours is required to cancel a booking or to change the number of guests attending. This request must be submitted in writing via email to: townhall@hojiak.com.au or by phone at (02) 8065 6954.

Online changes are not able to be done within 24 hours prior to the booking. Cancellations, no shows or changes to the numbers (20% or more of group size cancelled) within the 24 hours notice period will result in a $20 per person charge made to your nominated credit card.

Please note that we are unable to transfer your booking to another branch internally and kindly request that you book for the right venue or make a new booking for the branch you wish to visit. Wrong venue bookings will be charged as per cancellation or no show fees due to the tables having been reserved for your party.

Please contact us via the townhall@hojiak.com.au (office hours: Monday to Friday from 9am to 5pm) or call us at (02) 8065 6954 should you have any queries regarding your booking. Please only contact us during our opening hours. We thank you for your kind understanding.

Private Room Bookings

Please note that a minimum spending is applicable when booking for a private dining room. If you wish to arrange for a private dining room, please make an enquiry here. A deposit will be required to secure your private room booking. This deposit can be used as credit on your reservation date. Any amount exceeding the deposit will need to be settled on the day.

A minimum notice period of 24 hours is required to cancel a private room booking. This request must be submitted in writing via email to: townhall@hojiak.com.au or by phone at (02) 8065 6954. The deposit will be fully refunded if the cancellation is made at least 24 hours in advance. If the cancellation occurs within 24 hours of your reservation, the deposit will be forfeited.

Credit Card Surcharge:

Please note a variable surcharge will be applied to all credit and debit card payments.

Sunday & Public Holiday:

Should your reservation falls on a Sunday, a 10% surcharge applies. On public holidays, a 15% surcharge will be added to the total bill.

Cancellation Policy for Special Events

We know plans can change, if you wish to cancel or adjust your booking before the 72-hour notice period, you may do so via the booking link in your confirmation email.

A minimum notice period of 72 hours is required to cancel a booking or to change the number of guests attending. This request must be submitted in writing via email to: townhall@hojiak.com.au

Online changes are not able to be done within 72 hours prior to the actual day of the event. Cancellations, no shows or changes to the numbers within 72 hours notice period will incur a loss of full deposit made to your nominated credit card. No credits will be given for cancellations, no shows or changes to the numbers within 72 hours notice period.

Please contact us via townhall@hojiak.com.au (office hours: Monday to Friday from 9am to 5pm) or (02) 8065 6954  should you have any queries regarding your booking. Please only contact us during our opening hours. We thank you for your kind understanding.

Alcohol & decorum:

Ho Jiak Town Hall is fully licensed venue. BYO are not allowed. It is your responsibility to ensure the orderly conduct of your guests. All beverages are subject to seasonal change.

Credit card surcharge:

Please note a variable surcharge will be applied to all credit and debit card payments.

Terms & Conditions for Special In-House Promotions

Ho Jiak Events & Functions – 15% Credit Back
  1. To receive the promotional credit, contact us at events@hojiak.com.au and mention the code HJEVENT15.
  2. A 15% credit will be issued to you via e-voucher after the completion of your first event.
  3. The e-voucher can be redeemed on your next visit.
  4. The 15% credit is calculated based on total bill, excluding gratuity and any surcharges.
  5. This offer is valid until 31st December 2024, subject to availability and may be withdrawn or amended without prior notice.
  6. The e-voucher is non-transferable, unable to be extended and cannot be exchanged for cash.
  7. Ho Jiak Town Hall Management reserves the right to amend these terms & conditions without prior notice.